Frequently Asked Questions
Questions, answered clearly
Find clear answers about website plans, payments, ownership, access, Social Brand Match and support after launch.
Still unsure? You can contact Worthy Wise Hub and we will help you choose the right option.
Website plans
What is included?
Website design, build and launch; one standard available domain while your monthly or Flex plan remains active; hosting; support; and reasonable text and image updates while the plan is active.
Larger structures or specialist work are quoted before they begin.
Which plan should I choose?
Starter suits a clear brochure-style site. Growth suits businesses that need more pages and stronger enquiry paths. Pro suits online shops or more advanced website needs.
If you are unsure, contact us and we will help you choose.
Can I upgrade later?
Yes. If your business grows and you need more pages, features or structure, we can discuss an upgrade path and quote any additional work clearly before it starts.
Can you redesign my existing website?
Yes. We can rebuild or redesign an existing site under a Worthy Wise Hub plan. Tell us what you already have and what you want improved, and we will recommend the right option.
Can you build ecommerce or booking features?
Yes. Ecommerce, booking systems and more advanced features usually sit under the Pro plan or a quoted custom scope. We will confirm what is included before work begins.
Payments and ownership
How does the monthly option work?
You pay a setup amount today, then a monthly fee. Domain, hosting and support stay included while the monthly plan is active.
After 24 successful monthly payments, ownership of the completed website can transfer if the account is paid and in good standing.
When do I own the website?
For monthly website plans, ownership can transfer after 24 successful monthly payments, provided the account is paid and in good standing. After that, you can request a handover, manage the website yourself, or choose optional Website Care if you want continued support.
Pay-upfront plans usually include ownership from purchase, as stated at checkout.
What happens after 24 monthly payments?
After 24 successful monthly payments, ownership can transfer if the account is paid and in good standing. You can then manage the website yourself, request a handover, or choose optional Website Care if you want ongoing support.
Complex websites may need a custom care quote.
Can I pay upfront?
Yes. Each plan has a pay-upfront option. You own the completed website. Ongoing domain renewal, hosting and support can be arranged separately after launch.
Can I pay a custom amount?
Sometimes. If we have agreed a custom amount, deposit or one-off payment with you, we may send a private Stripe payment link. Please only use it for the agreed amount.
Website plans, Flex plans and Social Brand Match have their own payment links.
Domains, hosting and access
Is a domain included?
One standard available domain is included while your monthly or Flex plan remains active. Premium or unusually expensive domains cost extra.
Is hosting included?
Yes. Hosting is included while your monthly or Flex plan remains active. After ownership transfer, hosting can continue through optional Website Care or another agreed arrangement.
Do I need to send passwords or account details?
Usually, no. Where possible, we ask you to invite Worthy Wise Hub as a user, manager, collaborator or agency partner with only the access needed for the project.
Please do not send passwords, authentication codes or private login details through forms, email, WhatsApp or chatbot. Invite access@worthywisehub.com where needed.
What if I already have a domain or website?
We can connect a domain you already own, or rebuild your existing website under a new plan. Tell us what you currently use and we will advise the cleanest path.
Who owns the domain?
Domain arrangements are confirmed at project setup. While a monthly or Flex plan is active, we can register and manage a standard domain for you. Ownership and transfer options are discussed at handover or ownership transfer.
Waiting list and enquiries
I am interested but not ready. What should I do?
Join the waiting list and leave your name, email and phone number. This does not start a plan or payment.
What happens after I join the waiting list?
We keep your details on record and contact you when you are ready to talk about a website, or when we follow up with people who asked to stay in touch.
How quickly will you contact me?
We aim to reply to enquiries and waiting-list messages as soon as we can during business hours. If your request is urgent, call 07306 750706, use the contact form, or WhatsApp.
Support after launch
What support is included after launch?
While your monthly or Flex plan is active, support and reasonable text and image updates are included. Larger changes are quoted before they begin.
What is Website Care?
Website Care is optional after ownership transfer. If you want continued support, we can agree a care option before any further billing starts.
- Essential Care: £19/month
- Managed Care: £29/month
- Advanced Care: quoted separately for ecommerce, booking systems or complex websites
We do not enrol you automatically.
Can I manage the website myself?
Yes. After ownership transfer you can manage the site yourself, request a handover, or choose optional Website Care if you still want our help.
What if I need changes later?
During an active plan, reasonable updates are included. Extra pages, specialist features or larger redesigns are quoted clearly before any additional work starts.
Social Brand Match
What is Social Brand Match?+
Social Brand Match is a £119 one-off service for matching social branding and done-for-you updates across up to three existing business profiles.
Start at Social Brand Match onboarding.
What profiles are included?+
Up to three existing business profiles. Common platforms include Facebook, LinkedIn, Instagram, TikTok, YouTube and Pinterest, depending on what you already use.
Do you need access to my social accounts?+
Where updates are done for you, invite Worthy Wise Hub with manager, collaborator or agency access. Do not send passwords. You can also choose to apply the files yourself.
Is Social Brand Match the same as a website plan?+
No. It is a separate one-off add-on for social branding. Website plans cover design, build, hosting and support for your website.