Legal

Website Service Terms

These terms apply when you buy or use a website plan from START2STUDY LTD trading as Worthy Wise Hub (design, build, hosting, support, and related services). Other offerings on this website are separate unless we agree otherwise in writing.

Last updated: 19 July 2026 · United Kingdom

Plain-English summary for clients (not legal advice). We may update this page; the version here applies when you pay or start a plan. Package-specific commercial detail may also appear in a Client Website Agreement or Project Order where used.

Who we are (supplier)

Supplier: START2STUDY LTD trading as Worthy Wise Hub

Company number: 16457053

Registered in: England and Wales

Registered office: 46 Park Walk, Sheffield, England, S2 5JE

Matthew J. Brooks signs for and on behalf of START2STUDY LTD as Director. He is not personally the contracting supplier.

Setup fee and monthly website plan

Setup fee is a one-time charge when you start a monthly plan. It covers initial design, build, and launch work for your package. It is usually collected at checkout together with your first month.

Monthly website plan is the recurring fee for as long as you stay on that plan. While active and paid, it covers hosting, support, maintenance, and fair-scope edits as described below and on our pricing page.

Do not pay a setup-only link if you also need ongoing monthly hosting and support. Your checkout should include both the setup product and the monthly plan where both apply.

Hosting, support, and fair-scope edits (while active)

While your plan is active and paid, we keep your site online on our managed setup, provide reasonable security and maintenance for the plan level, and handle support via email, WhatsApp, or channels we publish (typically UK business hours).

Fair-scope edits are small, sensible updates within your existing site, for example text changes, swapping images, updating links or buttons, and minor tweaks. They do not include a full redesign, many new pages, custom development, or large content projects. We may batch requests or quote separately if work goes beyond fair scope.

Support boundaries

Support covers your website service and plan, not general IT, unrelated marketing campaigns, or unlimited training. We do not provide legal, financial, or regulated-industry compliance advice. Emergency same-day fixes are best-effort, not guaranteed. If you need work outside your plan, we will quote before starting.

Domains

Monthly and Flex plans: One standard available domain may be included and managed while the relevant paid plan remains active.

Premium, unusually expensive or previously registered domains are quoted separately.

Client-owned domain: Can be connected and remains the client’s property.

Upfront website: Domain registration, renewal and ongoing management are included only where the written quote or order explicitly says so.

Third-party and separate costs

Unless included in your written quote or order (for example a standard domain included on Monthly or Flex while the plan is active), you are responsible for costs such as:

  • Premium, unusual or previously registered domains, and domain renewals outside any included standard domain
  • Business email (Google Workspace, Microsoft 365, etc.)
  • Premium plugins, paid apps, booking tools, or specialist integrations
  • Stripe or other payment processor fees on your own sales
  • Advertising spend, stock images, freelance copy, or photography
  • Any subscription you ask us to install in your name

We can advise and set things up, but third-party bills are yours unless we agree otherwise upfront.

Ownership on monthly plans

Ownership transfers after 24 successful active monthly payments, provided the account is paid and in good standing. This applies to the website build we created for you under the project: layout, design, and content we produced within scope.

Transfer is confirmed with you through a short handover process. Until transfer, we may host and manage the site on our infrastructure.

After ownership: You may continue with optional Website Care if we offer it, choose a managed support option, or discuss handover/transfer. Website Care after ownership is optional unless specifically agreed. We will contact you before any continuing care arrangement is confirmed. Stripe subscriptions do not automatically change price or product after 24 months. Plan changes are arranged with us when appropriate.

Licensed third-party software, external services and accounts remain subject to their own licences and are not transferred as original intellectual property.

Pay-in-full (upfront) option

If you choose a pay-in-full / upfront package shown on our site, you pay the stated one-off amount via a separate checkout link. Ownership of the completed website transfers when the agreed website is completed and the full upfront amount has been paid.

You remain responsible for domains, email, and third-party accounts in your name unless the written quote or order says otherwise. Licensed third-party software, external services and accounts remain subject to their own licences and are not transferred as original intellectual property.

Flex Plans / No Setup Fee Plans

Flex Plans allow approved customers to start without paying a setup fee. The monthly payment is higher because the website build cost is spread across the monthly plan over 24 months. Flex is not a free website.

Flex plans remain approval-only. Flex payment links should only be used after Worthy Wise Hub has approved the customer for that Flex option.

Ownership transfers after 24 successful active monthly payments, provided the account is paid and in good standing.

If payments are missed or the plan is cancelled before the ownership milestone, hosting and support may stop and ownership may not transfer unless we agree otherwise in writing.

After ownership: You may continue on a lower hosting/support plan if we offer one, continue support by agreement, or discuss transferring the website. Post-ownership amounts depend on your website and the support level you need. We will explain options when you reach that stage.

Licensed third-party software, external services and accounts remain subject to their own licences and are not transferred as original intellectual property.

Social Brand Match

Social Brand Match is a separate one-off service focused on social profile branding and updates for up to three existing business profiles. It is not the same as a website plan and uses its own payment link and short onboarding form.

Waiting list

Worthy Wise Hub may offer a waiting-list form for people who are interested but not ready to start. Joining the waiting list does not create a contract, reserve a price or guarantee availability.

Custom payments

Worthy Wise Hub may provide a private custom payment link for agreed one-off payments, deposits, special offers or additional work. A custom payment does not replace a written quote, invoice or project agreement where one is required. Customers should only enter an amount that has been agreed with Worthy Wise Hub.

Website Care after ownership

Website Care after ownership is optional unless specifically agreed. Customers should be contacted before any continuing care arrangement is confirmed. Ecommerce, booking systems and complex websites may need a custom care quote.

Transfer and ownership process

When ownership applies, we typically:

  1. Confirm payments made and that the account is in good standing
  2. Agree what is transferred (files, admin access, domain DNS guidance, etc.)
  3. Provide export or access within a reasonable timeframe
  4. Clarify optional ongoing hosting or support if you stay with us

You must cooperate with access details and approvals. We cannot transfer what you have not paid for or what depends on third-party accounts only you control.

Your responsibilities

You agree to provide content, images, logos, approvals promptly, and access via invitation (manager, collaborator or agency access) where needed. Customers must not send passwords, authentication codes or private login details through forms, email, WhatsApp or chatbot. Where access is needed, Worthy Wise Hub will normally ask for user, manager, collaborator or agency access. Delays on your side may shift launch dates. Timescales on our website are estimates. You must have rights to materials you send and ensure claims on your site are accurate and lawful.

Acceptable use

You may not use our service for unlawful content, fraud, hate, harassment, malware, or activity that risks our systems or reputation. We may suspend or end service if these terms are breached, with notice where practical.

Cancellation and refunds

You may cancel a monthly plan by contacting us. Future monthly charges stop from the date we confirm. Past months and the setup fee are not automatically refunded.

Website work is custom. Refunds and cancellations are handled fairly based on work already completed. For example, if we have not started, we may refund more; if a mock-up or launch is delivered, fees for work done usually remain. UK consumer rights still apply where they legally apply to you.

If something is wrong, tell us soon and we will try to put it right within scope.

Late and missed payments

Subscriptions continue until cancelled or changed in Stripe (or with us). If a payment fails, we may retry, contact you, pause edits, or take the site offline until the account is current. Long non-payment may end the plan and affect ownership eligibility.

No guarantee of business results

We do not guarantee sales, leads, enquiries, traffic, or search rankings. Results depend on your offer, market, content, ads, and many factors outside our control.

Payments via Stripe

Website plan payments are processed by Stripe. Card and billing details are handled under Stripe’s policies. We receive customer and transaction information needed to deliver your plan.

Liability

Our liability for website services is limited to the fees you paid us for that plan in the twelve months before a claim, except where UK law does not allow that limit. We are not liable for indirect loss or third-party outages.

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